Frequently Asked Questions
What is the hardness of my water?
The Water Hardness is 312 milligrams per liter, or 18.6 grains per gallon, and the Iron Content is less than <.004 milligrams per liter.
Why is my water cloudy?
If your water appears cloudy, or milky, it is usually an indication of air in the water system. The cloudiness is just tiny air bubbles – much like the gas bubbles in carbonated beverages. Within seconds the bubbles will rise to the top and disappear.You may notice it more in the winter when water temperatures are colder but it does not indicate any problems with your water.
Why does the District add fluoride to the water?
The District has been adding fluoride to the water since February 1, 1975 as set forth by the Kentucky Cabinet for Human Resources. “All community water systems serving a population of 3,000 or more shall adjust fluoride deficient waters to protect the dental health of the people served by the supply.” (KRS 211.190, KAR 902 115.010)
Is bottled water better than tap water?
There is no evidence that proves that bottled water is better than tap water. Tap water is required to meet strict standards set up by the USEPA under the Safe Drinking Water Act. Tap water is regularly tested for compliance with state and federal regulations, whereas bottled water suppliers do not have such stringent regulatory requirements.
Customer Service
Why is my water bill so high?
Possible causes of a higher than normal water bill include:
The season: Water bills are usually higher in the summertime due to filling swimming pools or using water consuming toys, landscaping, or gardening. They can also be higher in the wintertime if you leave the faucet dripping when temperatures are below freezing to keep your pipes from freezing and busting.
Underground Leak: Leaks outside the home may not always surface which means it could go unnoticed for a long period of time. Check for areas of unusually lush grass, unexpected vegetation, or soft spots in the yard.
A misread meter: Check your meter to see if the reading is within reason with the reading on your bill. If your meter reading is lower than the reading on your bill, it could have been read or entered incorrectly.
A leaking toilet: To check your toilet for a leak, put a few drops of food coloring in the tank and see if it seeps into the bowl. If it does, you may need to replace the flapper or rubber gasket at the bottom of the tank.
A leaking faucet: Make sure all the faucets in and around your home are and are able to be turned off completely. Even a slow drip can use as much as 5,000 gallons of water per month.
How can I lower my bill?
See the Water Conservation Tips page for ideas on lowering your water bill.
Does the District give adjustments on leaks?
The Trimble County Water District currently does not give adjustments on leaks. However, we do offer payment arrangements if the large bill creates a hardship. Just contact the office and let us know what you can pay on it each month, in addition to your regular monthly bill. On the other hand, if you are a sewer customer, and you can verify that you had a leak that did not go into the Sewer System, the City of Bedford can do an adjustment on your sewer bill. Contact the City of Bedford at 255-3684 for more information.
What do I need to do to start a water service?
You must come into the office and pay a security deposit, $45 Connect fee, and also fill out the neccessary paper work. We also need to make a copy of the person’s Picture ID, and if renting we need a copy of the lease or confirmation from the Landlord that you are living there. Also if you are trying to get service inside city limits, you must go see the City Of Bedford and pay all fees and dues for Sewer. The number to contact for the City of Bedford is 502-255-3684.
How long will it take to receive my deposit after I disconnect my service?
After a service is disconnected the final bill will not be mailed until the normal billing cycle for the account. Usually after the final bill is mailed the deposit refund will be mailed to the customer’s forwarding address